World Health Organization : Year 1991, World Health Organization, Maternal and Child Health, No. 91.7: Patient Flow Analysis

By World Health Organization

Description
Medical Reference Publication

Excerpt
Patlent Now Analysis (PFA) is a system that documents personnel utilization and patient flow in health service clLnics. It is used to identify problems in patient flow. determine personnel and space needs, and document personnel costs per patient visit. Health service organizattons using PFA can measure the performance of individual clinics, design new clinics, initrate improvements in the clinic pattern. and review personnel needs to increase overall clMc efficiency. Specific anticipated benefits that derive from using PFA include reduction of patient waiting time in the clinic, more equitable distribution of workload for each staff member during the work day. and reduction of personnel costs in the clinic. Addlttonal patients may also be served for the same or wen reduced costs.

Table of Contents
TABLE OF c o r n 1. The Use of Patient Flow Analysis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 2. Simulation of Improved Patient Flow . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 3. Maxmgement Philosophy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 4. Past Appllcations/Current Uses and Users . . . . . . . . . . . . . . . . . . . . . . . 3 4.1 Salt Lake City County Health Department WIC Clinic . . . . . . . . . 3 4.2 The Florida Public Health Clinic Management Programme . . . . . . 4 4.3 Non-U.S. experience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 5. Problems and Soluttons Cammow Encountered . . . . . . . . . . . . . . . . . . 5 5.1 Arrlval pattems not matched to ability to serve . . . . . . . . . . . . . . 6 5.2 Sessions getting off to a slow start . . . . . . . . . . . . . . . . . . . . . . . 6 5.3 High no-show' rates/inconsistent patient load . . . . . . . . . . . . . . 6 5.4 Staffing pattern not balanced to sewice needs . . . . . . . . . . . . . . . 7 5.5 A number of short stops/patients getting lost . . . . . . . . . . . . . . . 7 5.6 ServlceprioHty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 5.7 Group sessions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 5.8 Routing/patientflow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 5.9 Procedural issues within stations . . . . . . . . . . . . . . . . . . . . . . . . 9 5.10 U.S. and foreign Merences . . . , . . . . . . . . . . . . . . . . . . . . . . . . 9

Book Id: WPLBN0000005011
Format Type: PDF eBook
File Size: 568,879 KB.
Reproduction Date: 2005
Full Text

Title:

World Health Organization : Year 1991, World Health Organization, Maternal and Child Health, No. 91.7: Patient Flow Analysis

Author:

World Health Organization

Volume:

Language:

English

Subject:

Health., Public health, Wellness programs

Collection:

World Health Collection

Subcollection:

Historic
Publication Date:

Publisher:

World Health Organization

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